Being an Online Store for Authentic “Made in India” products in the Real Sense, EzoBuy will be pioneering the concept of a ‘Shop by City’ Navigation. Navigate directly to the Desired City and be treated with the Famous Specialties of that city be it the ‘Khadi-wear’ of Ahmedabad or the ‘Chikan Suits’ of Lucknow or the Silk Sarees of Benaras. Fail to Recall the Root-City of a desired product, there is always the ‘Category Navigation’ to fall back to. With an aim to stimulate your sense of ‘Curiosity’, EzoBuy will in subtle ways bridge you to the Local Indian Manufacturer – the Potter, the Weaver, the Sculptor, the Painters as in most case your purchases are sourced directly from the Manufacturer. Feeling confused about a Buying Decision, the Shopping Concierge will be at your dispo sal on demand. Just request a Call-back using the ‘Click to Call’ widget.
“To build curiosity in the Customers mind to explore Indian cities for their famous ‘Indigenous’ products and build trust that the featured products are sourced from the promised locations only (Genuineness).”.
“To make EzoBuy the go-to Online Store for Authentic ‘Indigenous (Local)’ Products in the categories of apparels, footwear, home furnishings, food items and handicrafts.”.
Basically, how we deal with your (“the Customer's”) data when the CIA, NSA ezobuy or Homeland Security come digging for it.
You always have the freedom to configure how your browser responds upon receipt of cookies from this service (http://www.ezobuy.com) or other web sites and applications. Usually, you have the options to decline cookies altogether, receive a ‘push’ notification upon encountering a cookie, decline cookies from specified web sources or delete specific or all cookies.
The below mentioned links shall illustrate to you how to manage the ‘Cookie’ preferences of some of the popular web browsers:
Internet Explorer: Settings for Internet Explorer
Mozilla Firefox: Settings for Mozilla Firefox
Apple Safari: Settings for Apple Safari
Google Chrome: Settings for Google Chrome
If you transact with us, we collect some additional information, such as a billing address, Biller’s name, billing phone no., a credit / debit card number, a credit / debit card security code, expiration date and/ or other payment instrument details like net banking account credentialsin order to aid the transaction, i.e. facilitate the electronic transfer of money from your accounts to ours. We also maintain such records in order to facilitate refunds of money to exact ‘payment source’ in case of returned products.
The service (http://www.ezobuy.com) also provides the convenience to the user to voluntarily save his her credit/debit card data in order to process any subsequent transactions faster, not requiring the user to enter all his/her card data. In this case such data shall be permanently stored by our back-end systems until voluntarily deleted by the user under the ‘Saved Payment Data’ panel of his profile.
When you Buy, we collect and save some information to facilitate the transaction. Examples include a contact no. (4 order confirmation and status), billing address (to ship the merchandize) , biller’s name (to identify our user). Also, to pay ourselves we source your credit/ debit card details or Online/Net banking credentials or e-Wallet data (PAY TM Cash, SD Cash, MPesa, Airtel Money) and electronically debit money. We keep this data archived in our systems until the ‘Return Policy’ for a product expires, so we may refund your money without you having to fill up unnecessary forms.
If you are a ‘Shopaholic’ and too lazy to input the same payment info for every transaction, then you may choose to save payment data with us. You shall be able to access this payment source of yours, for every transaction and proceed by just fulfilling a One-Step authentication like card pin/ expiry date/ date of birth/ secret answer/ a OTP (One Time Password) sent to your mobile or email/ a confirmation link sent to your email.
The Service (http://www.ezobuy.com) gives you access to a broad range of information about your account and your interactions with the Service that you may view and in certain cases also edit/ change. This includes but is not limited to your personal information, billing information, saved payment data, shopping preferences (like color, size , gender), contact information, wish lists, your social networking info, the reviews and ratings you have performed, your shopping cart , your transaction history and other sensitive account information. This list will change as our website evolves. You may update/edit these data fields with the help of your personal account (“Service Account”) password or your Social Networking Provider (eg, Facebook, Gmail, Twitter) account credentials. At times, you might be required to authenticate updates to your information by additional security measures such as an OTP (‘One Time Password’) sent to your mobile/email, date of birth, secret answer, credit/debit card pin or a link to your registered email.
When you edit/update information, we usually keep a copy of the previous version for our records and to resolve any disputes or grievances that may arise in the future.
We use the services of third –party businesses and individuals in order to perform certain functions on our behalf, for instance, market analysis, advertising on the web and other sources, sending SMS notifications, developing media campaigns, delivering product consignments, sending invitations, postal mails and emails, providing customer service, providing search results and links, hosting our services online, processing payments, etc.They have access to personal information only to the extent needed to perform their functions and may not use it for other purposes. Further, they are obliged to handle the personal information in accordance with this Privacy Notice and as permitted by the applicable law.
We also use the services of third party payment gateway providers to facilitate electronic payments/ refunds via different modes (credit/debit cards, net banking, third party e-wallets like PAYTM cash, SD Cash, mPesa, etc.). In the event of such transaction, it is necessary to provide payment and/or account and billing information to the payment gateway providers, the relevant card issuing company and transaction facilitating banks. Certain payment and billing info also gets automatically issued to our banks (receiving end of the transaction) for the purpose of book/ account keeping.
These co-branding entities might also be informed about data regarding individual transactions related to the ‘Joint’ services on offer.
We may disclose personal information to law enforcement offices, other companies, organizations or governments or third party rights owners, to comply with the law and to protect the rights, interests and safety of ezobuy , its users and the general public. At times to settle claims that an advertisement, posting, logo, image, video, text, XML data, code or other content violates the rights of a third party and for fraud protection and prevention from identity theft & misuse of the platform ezobuy.
In case you notice or feel that certain content on the service (http://www.ezobuy.com) violates or harms, the personal safety of any user or the general public, or the ‘Copyrights & Confidentiality’ of a third person or entity, then you may contact us with the relevant data on: HOME>COPYRIGHT POLICY> REPORT INFRINGEMENT (e-form).
We will take all relevant measures to abide by this policy and never alter it enough to make your data vulnerable to attacks and misuse.
Regarding on-going surveys, you may at times receive prompts or invitations to provide some demographic info or feedback for those surveys. These can be both physical (postal mail, telephone or physical campaigns) and digital (emails or account notifications) in nature. You may, however explicitly opt of such communications for the future and you shall not be bothered with surveys anymore.
Hint: On all non-essential forms of communication, you will find an ‘Unsubscribe’ link at the very bottom of each communication. When, you hit such a link, your contact details shall be removed from the appropriate ‘Campaign/Mailing List’. In the upcoming future, you may find a separate section in your profile dashboard by the name of ‘Communication Preferences’. You may utilize this feature to adjust what kind of communications are made to you (Year-ending Sales/ Promotional events/ Surveys/Legal Notices) and in certain cases, even the frequency with which they are made to you.
The domain name www.ezobuy.com (hereinafter referred to as the "Website" or “Site”) is owned by EZO ONLINE SERVICES LLP, a company incorporated under the Indian Companies Act, 1956 with its registered office at G-3, Zameer Apartments, Behind Welcome Hall, Kondhwa Khurd, Pune - 411048, Maharashtra, India (hereinafter referred to as "ezobuy”, “We”, “Us”, “Our”, “EZO ONLINE SERVICES LLP”, “the Service”). By using the website and the ezobuy service you are agreeing to be legally bound by the following terms and conditions ("Terms of Usage"). By mere usage of the website, you are contracting with EZO ONLINE SERVICES LLP and these terms and conditions including other policies constitute your legal rights, remedies and obligations.
These "Terms of Usage" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. These “Terms of Usage” constitute a binding legal contract between the users of the website ("You" or "Your" or "Yourself" or "User” or “Customer”) and EZO ONLINE SERVICES LLP and failure to abide by terms, conditions and guideines by either of the parties might attract civil and criminal penalties towards the violating party
These terms and conditions may be subject to change without prior notice under certain conditions (elaborated below). However, you can be sure of receiving a “Push Notification” in your browser’s session in case of any such change.
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the ezobuy website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made under the due supervision of a legal guardian or parents on the Website.
By accepting these Terms & Conditions or by otherwise using the Service or the Site or the Application, You represent that You are at least 18 years of age and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement
The Website (http://www.ezobuy.com) is a service that provides an online platform for the sale and purchase of branded merchandise and services ("Services") offered by ezobuy’s various affiliates/ registered sellers/ vendors/ service providers (collectively known as "Seller(s)"). The services are accessible at http://www.ezobuy.com, other websites through which ezobuy makes the Services available (collectively, the “Site”), over the telephone and also as an application for mobile devices in the future (the “Application”). By using the Site or Application, you agree to comply with and be legally bound by the terms and conditions of this “Seller Agreement” ("Terms"), when you become a registered Seller of the Services.
You further agree and acknowledge that ezobuy is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Products and services sold by us to you a sold without recourse against us for any breach of contract by the Seller. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on ezobuy.com
EZO ONLINE SERVICES LLP will do its best to ensure that availability of the website is uninterrupted and that transmissions are error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, upgradations, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
Membership on the Website is free for buyers. ezobuy does not charge any fee for browsing and buying on the Website. ezobuy does reserve the right to change its Fee Policy from time to time. In particular, ezobuy may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event ezobuy reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Free Membership Policy will be posted on the Website and such changes shall become applicable immediately after being posted on the Website. All fees and charges shall be quoted in Indian Rupees, unless otherwise stated.
When You use the Website or send emails or Sign Up or have customer care conversations or transact on the Website or post on message boards (“Product reviews/ ratings”, “Seller reviews/ ratings”), You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required through different channels including and not limited to phone calls, SMS, web notifications, emails.
By accepting the “Terms of Usage”, You accept that ezobuy may send SMS alerts to a mobile phone number provided by the customer while registering for the service. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’/’Airplane’ mode then the customer may not get / get after delay any alerts sent during such period.
You explicitly recognize that ezobuy shall do its best to provide the notification/alert Service by SMS and E-mail and it shall be considered that the User shall have received the booking and delivery information related to an order on a mobile phone no. and email provided at the time of registration or during the course or checkout. ezobuy shall not be under any obligation to confirm the authenticity of the person receiving the SMS/ Email alert related to an order or any other communication made out by ezobuy to You.
through user registration/sign up, e-mail communications, customer care conversations, cookies, physical promotional campaigns, monetary transactions, e-surveys or communications via message boards (“user comments/reviews”)
If you use the website, you are responsible for maintaining the confidentiality of your account, its login credentials and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities (including Buying activity, product/seller reviews and ratings, management of payment methods, saved addresses, etc.) that occur under your ezobuy account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else or other Security info like secret questions, registered mobile no., E-mail id, etc. have been compromised.
You are responsible for any activity that occurs through your account and you agree you will not sell, transfer, distribute, license or assign your account, saved payment methods, ezobuy wallet, security information, rating & reviewing privileges or any other account rights. With the exception of people or businesses that are expressly authorized to create accounts on behalf of their employers or clients, ezobuy prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to ezobuy upon registration and at all other times will be true, accurate, current and complete and you should inform us immediately in case of any changes to the information that you provided to the platform while registering. You can update and access majority of the information you provided to ezobuy within the Account section of the Website.
The ezobuy Service grants the users the facility to post Product reviews/ ratings, Seller reviews/ ratings, comments, ideas, questions, suggestions and also send messages to Sellers with the binding obligation that the content is not harmful, harassing, blasphemous defamatory, obscene, illegal, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objection, infringing of intellectual property rights and should not consist of software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." The content should not also infringe any patent, trademark, copyright, other proprietary rights or advertise or offer to sell any goods or services.
You, additional provide ezobuy with:
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise or through the provide on website; that, as at the date that the content or material is submitted to ezobuy.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable ezobuy.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful.
You (and also any third party for whom you operate an account or activity on the Service) agree to defend (at ezobuy’s request), indemnify and hold the ezobuy Parties, executives, employees harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with any of the following: a.) Use of your ezobuy Account, b.) use of your ezobuy Wallet, c.) Any violations of these terms and conditions or other policies of the Service, d.) Any misrepresentation or actions made by any User on the Website, e.) Your Content or your access to or use of the Service, etc.
Except if you explicitly opt-out , you agree that all disputes between you and ezobuy (whether or not such dispute involves a third party) with regard to your relationship with ezobuy, including without limitation disputes related to these Terms of Usage, other Service Policies or your use or access of the Service, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute or controversy shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted under the jurisdiction of the Courts in Mumbai and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek interim or preliminary relief from the Courts to protect the You or ezobuy (or its agents /partners/ affiliates/suppliers/ registered sellers/ vendors/ service providers). Any arbitration shall be confidential, and neither You nor We may disclose the existence, content or results of any arbitration, except as and when it may be required by law or for purposes of the arbitration award. The language of Arbitration shall be English. In all arbitrations, each party will bear the expense of its own lawyers, preparation and administrative fees.
Except as otherwise agreed by the parties, You agree to submit to the personal jurisdiction of the courts located within Mumbai, India for the purpose of litigating any claims or disputes against ezobuy. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.
EZO ONLINE SERVICES LLP grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This license does not include the rights to:
In case You (‘the User’) receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you may request a Return for that product. ezobuy’s Standard Return Policy provides you the option to return & replace / refund products purchased on ezobuy within 21 days of receipt of the order. ezobuy offers two kinds of returns for all kinds of products/services sold via the Platform: ‘Return & Replacement’ or ‘Return & Refund’. All claims relating to returns, refunds, replacements and cancellations shall be handled as per our Returns, Refunds, Replacement & Cancellation Policy
In no event will ezobuy or its contractors, agents, licensors, partners, employees, agents, partners, affiliates, suppliers, registered sellers, vendors/ service providers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites, or (iv) your use of the ezobuy wallet, even if ezobuy or a ezobuy authorized representative has been advised of the possibility of such damages
You also expressly release EZO ONLINE SERVICES LLP and/or its Partners/ Affiliates/ Service Providers from any cost, damages, liability or other consequences of any actions/inactions of the Registered Sellers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise. We shall neither be liable nor responsible for any actions or inactions of sellers or any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products. The warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and ezobuy. You agree and expressly agree that ezobuy would not be able to provide the services to you on an economically reasonable basis without these limitations
To the fullest extent permissible pursuant to applicable law, ezobuy and its third-party partners, licensors, and suppliers disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of Merchantability, fitness for a particular purpose, return/refund claim and non-infringement of proprietary rights. You acknowledge that ezobuy is just an online Marketplace for the sale and purchase of branded merchandise and services ("Services") offered by various 3rd party affiliates/ registered sellers/ vendors/ service providers (collectively known as "Seller(s)") and ezobuy is not responsible for any third party’s obligations due to rates, quality, salability, after sales services, genuinity and disclaims all liability in this regard. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site by ezobuy or on the internet generally.
YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST VIA PRODUCT REVIEWS/ RATINGS, SELLER REVIEWS/ RATINGS ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect ezobuy’s views. In no event shall ezobuy assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected. The services and the site and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the services, the site or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (INCLUDING DAMAGE TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT) or loss of data that results from the download or use of such material or data.
As we our competing in a highly intense Indian e-commerce market, our ‘Terms of Usage’ may change frequently in accordance with the evolving business and legal scenario. We may e-mail periodic reminders of our notices, conditions and amendments to these via e-mail or SMS, unless you have instructed us not to, but you should review our website periodically to see recent changes to these conditions (HOME>TERMS OF USAGE). However, you can be sure of receiving a ‘Push Notification’ in your browser session, immediately after a policy amendment. This practice shall continue for at least one week after any policy change.
The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting on the website and shall apply immediately on a going-forward basis with respect to Site usage and payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Service. For certain changes, ezobuy may be required under applicable law to give you advance notice, and ezobuy will comply with such requirements. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
You should review these Terms of Usage and any Updated Terms before using the Service. The Updated Terms will be effective 24 hrs from the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of the Service from that point forward.
To inform Yourself of the date when the last modification to any of the terms mentioned herein in this Agreement was made, please refer to the top of this Page. The current Terms of Usage will govern any disputes arising before the effective date of the Updated Terms.
The Services and the Site are owned and operated by ezobuy and/or third party licensors. All content included on the website, such as text, graphics, logos, interfaces, design, compilation, information, computer code (including source code and object code), products, software and all other elements of the Services and the Site provided by ezobuy (the “Contents”) is the property of EZO ONLINE SERVICES LLP, its licensors or its content suppliers and is protected by Indian copyright, trade dress, patent, trademark laws and international conventions. All software used on this website is the property of EZO ONLINE SERVICES LLP, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws. Material on Website is solely for your personal, non-commercial use.
You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. You may not systematically extract/ or re-utilise parts of the contents of the website without EZO ONLINE SERVICES LLP and / or its affiliate's (as may be applicable) express written consent. Except as expressly authorized by ezobuy, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Contents for commercial purpose. Any use for which You receive any remuneration, whether in money or otherwise, is considered a commercial use for the purposes of this clause.
EZO ONLINE SERVICES LLP and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights, trade secrets, copyrights, patents or any other tangible/intangible property have been used in a way that gives rise to concerns of infringement, please register a claim using Report Infringement
There may be times when we offer a special feature like a site wide or a product category specific promo code or discount coupon that has its own terms and conditions that apply in addition to these Terms of Usage. In those cases, the terms specific to the special feature control to the extent there is a conflict with these Terms of Usage. Certain terms for these special features, including but not limited to, may comprise of:
You expressly agree and acknowledge that it is your duty to provide accurate Bank Account details while requesting a transfer of money from your ezobuy wallet to your Bank Account. You are solely responsible for the accuracy, integrity and genuinity of the Bank Account details furnished by You while placing such a request. These Bank Account details might include a Recipient Name, Account Number, IFSC Code and Account Type. All transactions shall be processed by ezobuy as per the Bank Account Details provided by You and ezobuy shall not be held responsible for money being transferred to an unintended Bank Account or Recipient. ezobuy expressly disclaims any liability in this regard and ezobuy shall not be held responsible for any injuries, losses, damages, claims arising from the transfer of ezobuy Wallet credit / money to an unintended recipient /Bank Account or the failure of such a Bank transaction. ezobuy, at its own end, has no mechanism for verifying that the Bank Account actually belongs to You or not and we shall process the transaction as per the Bank Account details furnished by you. ezobuy shall not be held responsible or liable for recovering funds transferred to an unintended Bank Account/ Recipient nor shall ezobuy be expected to mediate any disputes between You and the recipient bank.